Refund & Return Policy

1. General Overview and Scope of Application

This Refund and Return Policy (hereinafter referred to as the "Policy") constitutes a legally binding agreement between the individual or entity placing an order (hereinafter referred to as the "Customer," "Buyer," "You," or "Your") and ZBOUTIQUES (hereinafter referred to as the "Company," "We," "Us," or "Our"), a retail establishment operating through the website www.zboutiques.com and maintaining operational facilities at 1245 King Street, Suite 200, Charleston, SC 29403, United States of America. This Policy governs all transactions, refund requests, return authorizations, exchange procedures, and related matters arising from the purchase of products offered through our online platform.

By placing an order on our website, the Customer expressly acknowledges and agrees that they have read, understood, and accepted the terms and conditions set forth in this Policy in their entirety. The act of completing a purchase, whether through our secure online payment gateway, PayPal checkout, or any alternative payment arrangement facilitated through our customer service representatives, shall constitute the Customer's unequivocal acceptance of all provisions contained herein. We strongly encourage all Customers to retain a copy of this Policy for their personal records and to review it periodically, as we reserve the right to update, modify, or amend these terms at our sole discretion, with such changes becoming effective upon publication on our website.

This Policy applies equally to all products available on our website, including but not limited to standard catalog items, limited-edition releases, seasonal collections, and, where specifically addressed herein, custom-made products that have been manufactured pursuant to the Customer's individual specifications. The provisions of this Policy are intended to operate in conjunction with, and should be read alongside, our Terms of Service, Privacy Policy, Payment & Shipping Policy, and Custom Orders Policy, all of which are incorporated herein by reference to the extent relevant.

2. Definitions and Interpretation

For the purposes of this Policy, the following definitions shall apply unless the context otherwise requires:

• "Order" means any request for the purchase of one or more products submitted by the Customer through our website, including all associated details such as product specifications, quantities, shipping information, and payment instructions, regardless of whether payment has been fully processed at the time of submission.
• "Product" or "Item" means any physical good offered for sale on our website, including standard catalog products, pre-made items available for immediate dispatch, and custom-manufactured goods produced in accordance with the Customer's individual requirements and preferences.
• "Standard Product" means a product that is manufactured in advance, maintained in our existing inventory, and offered for sale in its current form without modifications or alterations based on any individual Customer's specifications.
• "Custom Order" or "Custom Product" means a product that has been manufactured, assembled, or otherwise produced specifically in response to the Customer's individualized instructions, including but not limited to selections regarding model, size, leather type or combination, color, stitching thread color, hardware finish (such as 24k gold-plated, palladium, or PVD with manual engraving), serial number, and hot stamping.
• "Quality Control" or "QC" means the comprehensive inspection process conducted by our team of skilled artisans and quality assurance specialists prior to the dispatch of any product, during which the item is thoroughly examined for compliance with our manufacturing standards, aesthetic consistency, structural integrity, and conformity with the Customer's order specifications.
• "Delivery Confirmation" means the official notification, record, tracking update, or electronic confirmation issued by the designated postal service, courier, or shipping carrier (including but not limited to FedEx, DHL, Aramex, or any other carrier utilized for the shipment) indicating that the package has been successfully delivered to the shipping address provided by the Customer or has been received by an authorized recipient at said address.
• "Manufacturing Defect" means a material flaw, imperfection, or deviation from our published quality standards that is attributable to the manufacturing or assembly process and that was present at the time the product was dispatched from our facility, as distinguished from damage resulting from normal wear and tear, misuse, improper storage, exposure to adverse environmental conditions, unauthorized modification, or any other cause occurring after delivery.
• "Shipping Damage" means physical damage to the product or its packaging that demonstrably occurred during transit from our facility to the Customer's designated delivery address, as evidenced by observable external or internal damage to the shipping container, protective materials, or the product itself.
• "Return Authorization" or "RA" means the formal written approval issued by our Customer Service team authorizing the Customer to return a product in accordance with the terms of this Policy, which shall include specific instructions regarding the designated return address, packaging requirements, shipping method, and any applicable reference numbers.

3. Pre-Shipment Quality Control and Order Cancellation

At ZBOUTIQUES, we are deeply committed to ensuring that every product that leaves our facility meets the highest standards of craftsmanship, material quality, and aesthetic excellence. To this end, each product undergoes a rigorous and comprehensive Quality Control inspection prior to being dispatched to the Customer. This pre-shipment QC process includes, without limitation, a detailed visual examination of all exterior and interior surfaces, verification of hardware functionality and finish quality, assessment of stitching uniformity and thread integrity, confirmation of leather quality and color accuracy, and an overall evaluation of the product's conformity with the specifications outlined in the Customer's order.

As an integral part of our commitment to transparency and Customer satisfaction, we provide the Customer with a set of detailed QC photographs and, where applicable, video recordings of the finished product prior to shipment. These QC materials are transmitted to the Customer via the email address associated with their order, or through an alternative communication channel agreed upon between the Customer and our customer service representative. The Customer is afforded a reasonable opportunity to review these QC materials and to communicate any concerns, observations, or objections regarding the product's appearance, quality, or conformity with their order specifications.

Order Cancellation Prior to Shipment: The Customer retains the right to cancel their order for a standard product at any point prior to the physical dispatch of the product from our facility. In the event that the Customer, upon reviewing the pre-shipment QC photographs and/or videos, determines that the product does not meet their expectations or that they no longer wish to proceed with the purchase for any reason whatsoever, they may request cancellation of the order by contacting our Customer Service team at info@zboutiques.com or via WhatsApp at +1 (843) 312-5634. Upon receipt of a valid cancellation request submitted prior to shipment, we shall process a full refund of the purchase price to the original payment method within a commercially reasonable timeframe, typically not exceeding fourteen (14) business days, subject to the processing times of the relevant payment provider or financial institution.

It is expressly understood and agreed that the right of pre-shipment cancellation described in this Section applies exclusively to standard products. For provisions governing the cancellation of custom orders, the Customer is directed to Section 8 of this Policy, which sets forth the specific terms and limitations applicable to custom-manufactured products.

4. Post-Delivery Return and Exchange Window

We understand that the experience of receiving and physically inspecting a luxury handmade product may occasionally reveal aspects that are not fully captured in photographs or digital media. Accordingly, we offer the Customer a limited post-delivery return and exchange window, the terms and conditions of which are set forth in detail in this Section.

Forty-Eight (48) Hour Return and Exchange Period: Commencing from the date and time of Delivery Confirmation as recorded by the designated postal service or shipping carrier, the Customer shall have a period of forty-eight (48) hours during which they may initiate a request for either (a) an exchange of the delivered product for an alternative product of equal or comparable value, or (b) a return of the delivered product for a refund, subject to the conditions and procedures described herein. This 48-hour period is calculated on a continuous basis, including weekends and public holidays, and begins to run from the moment the shipping carrier records the successful delivery event in its tracking system, regardless of whether the Customer has physically opened or inspected the product at that time.

To initiate a return or exchange within the 48-hour window, the Customer must contact our Customer Service team by sending a written notification to info@zboutiques.com, clearly stating the order number, the reason for the return or exchange request, and the Customer's preferred resolution (exchange or refund). Upon receipt of such notification within the prescribed 48-hour period, our team will review the request and, provided that the conditions set forth in this Policy are satisfied, issue a Return Authorization with specific instructions for the return shipment.

Condition of Returned Products:All products returned under this Section must be in their original, unused, and unaltered condition. The product must be free from any signs of wear, use, modification, alteration, exposure to perfume or cosmetics, or any other condition that would diminish the product's value or resale potential. All original packaging, including but not limited to dust bags, boxes, protective wrapping, authenticity materials, care instruction cards, and any accessories or complimentary items included with the original shipment, must be returned together with the product. Products returned in a condition that does not comply with the foregoing requirements may, at our sole discretion, be rejected, and the return shipment may be sent back to the Customer at the Customer's expense.

Return Shipping Address:The designated return shipping address shall be communicated to the Customer individually as part of the Return Authorization process. Depending on the Customer's geographic location, the nature of the product, and logistical considerations applicable at the time of the return, the Customer may be directed to ship the product to either our primary atelier and inspection facility in Hong Kong or our domestic warehousing facility in the United States. The specific return address is determined on a case-by-case basis and will be confirmed by our Customer Service manager prior to the Customer dispatching the return shipment. Under no circumstances should the Customer ship a product to any address other than the one specifically designated in the Return Authorization, as doing so may result in delays, loss of the shipment, or forfeiture of the Customer's right to a refund or exchange.

Return Shipping Costs: Unless the return is attributable to a manufacturing defect, shipping damage, or an error on our part (such as the delivery of an incorrect product), the Customer shall be responsible for all return shipping costs, including but not limited to carrier fees, customs duties, import taxes, and insurance. We strongly recommend that the Customer use a trackable and insured shipping method for all return shipments, as we cannot be held responsible for return packages that are lost, damaged, or delayed in transit. Risk of loss for the return shipment shall transfer from the Customer to the Company only upon actual physical receipt of the returned product at the designated return address.

5. Expiration of the Return and Exchange Window

It is critically important for the Customer to understand that the forty-eight (48) hour return and exchange window described in Section 4 is a strict and non-negotiable deadline. Upon the expiration of the 48-hour period following Delivery Confirmation, the Customer's right to request a return or exchange of the product for reasons other than manufacturing defects or shipping damage shall be deemed to have been irrevocably waived, and we shall be under no obligation to accept any such return or exchange request, issue any refund, or provide any form of compensation or credit.

The rationale for this time limitation is rooted in the unique nature of our products. As luxury handmade items crafted from premium materials, our products require careful handling and controlled environmental conditions to maintain their quality and integrity. Extended periods between delivery and return introduce significant risks of environmental exposure, accidental damage, or subtle deterioration that may not be immediately apparent but could materially affect the product's condition and value. By establishing a defined and limited return window, we are able to ensure the consistent quality and authenticity of all products in our inventory, which ultimately benefits all of our Customers.

In exceptional and extraordinary circumstances, and solely at our absolute and unfettered discretion, we may consider return or exchange requests submitted after the expiration of the 48-hour window. Any such consideration shall not be construed as a waiver of this Policy or as an obligation to extend similar accommodations in the future, and the granting of any exception in one instance shall not create a precedent or expectation for similar treatment in any subsequent transaction. Customers are therefore strongly advised to inspect their orders promptly upon delivery and to communicate any concerns to our Customer Service team without delay.

6. Manufacturing Defects — Reporting, Verification, and Resolution

While we take extraordinary measures to ensure that every product dispatched from our facility meets the highest standards of craftsmanship and quality, we acknowledge that, in exceedingly rare instances, a manufacturing defect may escape our pre-shipment Quality Control process. In recognition of this possibility, we have established a separate and distinct claims procedure for products that the Customer believes to contain a manufacturing defect, as described in detail in this Section.

Four (4) Day Defect Discovery Period: The Customer shall have a period of four (4) calendar days, commencing from the date and time of Delivery Confirmation, to inspect the product and to identify any manufacturing defects. This 4-day period is intended to provide the Customer with sufficient time to conduct a thorough and deliberate examination of the product under appropriate lighting conditions, to assess all visible and functional aspects of the item, and to compare the product against the pre-shipment QC photographs and order specifications. The 4-day period runs continuously, including weekends and public holidays, and is calculated from the moment of Delivery Confirmation as recorded by the shipping carrier.

Mandatory Notification and Documentation Requirements: In the event that the Customer discovers what they believe to be a manufacturing defect within the 4-day period, the Customer must promptly notify us by sending a detailed written communication to info@zboutiques.com. This notification must include, at a minimum, the following information and supporting documentation:

• The Customer's full name and the order number associated with the purchase.
• A clear and comprehensive written description of the alleged defect, including the specific location on the product where the defect is observable, the nature of the defect (e.g., stitching irregularity, hardware malfunction, leather imperfection, color discrepancy, structural anomaly), and any relevant observations regarding the severity or extent of the issue.
• High-resolution photographs of the alleged defect taken from multiple angles, in natural daylight or equivalent lighting conditions, clearly showing the nature and extent of the defect in sufficient detail to enable our quality assurance team to conduct a preliminary remote assessment. We require a minimum of five (5) photographs, including at least one overall shot of the product, one close-up of the defective area, and additional images showing the defect from different perspectives.
• Video documentation, recorded in no less than 720p resolution, providing a continuous and unedited visual walkthrough of the alleged defect. The video should include a clear view of the product as a whole, a gradual zoom-in on the defective area, and any relevant demonstrations (for example, showing a hardware mechanism that fails to function properly, or a zipper that does not close smoothly). The total duration of the video should be sufficient to comprehensively document the issue, typically no less than thirty (30) seconds and no more than three (3) minutes.

Failure to provide the required photographs and video documentation as described above, or the submission of documentation that is insufficiently detailed, blurry, poorly lit, or otherwise inadequate to permit a meaningful remote assessment, may result in a delay in the processing of the Customer's claim or, in cases where the alleged defect cannot be verified from the materials provided, the denial of the claim.

Assessment and Verification Process:Upon receipt of the Customer's defect notification and supporting documentation, our quality assurance team shall conduct a thorough review and assessment of the claim. This assessment may involve, without limitation, a comparison of the submitted photographs and videos against the original pre-shipment QC records, consultation with our manufacturing specialists and artisans, and an evaluation of whether the reported issue constitutes a genuine manufacturing defect as defined in this Policy or falls within the range of natural characteristics inherent to handcrafted leather products (such as minor variations in grain pattern, texture, or shade, which are considered hallmarks of genuine premium leather and are not classified as defects).

In the event that our assessment confirms the presence of a manufacturing defect, we shall issue a Return Authorization and provide the Customer with specific instructions for returning the product for further physical inspection. The designated return address — which may be either our atelier and inspection facility in Hong Kong or our domestic warehouse facility in the United States — shall be determined by our Customer Service manager based on the specific circumstances of the claim and communicated to the Customer as part of the Return Authorization. The Customer should consult with our manager to confirm the exact return address before dispatching the product.

Physical Inspection and Final Determination:Upon receipt of the returned product at the designated facility, our master artisans and quality control specialists shall conduct a comprehensive physical inspection to definitively verify the existence and nature of the reported defect. If the physical inspection confirms a manufacturing defect, the Customer shall be offered, at the Company's discretion, one of the following remedies: (a) repair of the defect at no cost to the Customer, (b) replacement of the product with an identical or substantially similar item, or (c) a full refund of the purchase price to the original payment method. In the case of a confirmed manufacturing defect, return shipping costs incurred by the Customer in sending the product back to us shall be reimbursed.

If the physical inspection determines that the reported issue does not constitute a manufacturing defect — for example, if the issue is attributable to normal wear and tear, Customer misuse, improper storage conditions, unauthorized alteration or repair, environmental exposure, or any cause other than a flaw in the original manufacturing process — the claim shall be denied, and the product shall be returned to the Customer at the Customer's expense.

7. Shipping Damage — Reporting and Claims Procedure

We take the utmost care in packaging and preparing each product for shipment, utilizing professional-grade protective materials, reinforced cartons, and, where appropriate, additional cushioning to minimize the risk of damage during transit. Nevertheless, we recognize that circumstances beyond our control during the transportation process may, in rare instances, result in damage to the product or its packaging.

In the event that the Customer receives a product that has been damaged during transit, the Customer must report the damage to us within forty-eight (48) hours of Delivery Confirmation by sending a detailed notification to info@zboutiques.com. The notification must include the order number, a written description of the damage observed, and photographic evidence of both the external packaging (showing any visible signs of impact, crushing, water exposure, or other damage indicators) and the product itself (clearly documenting the nature and extent of any damage to the item). Where applicable, the Customer should also photograph any internal packaging materials that show signs of damage or displacement.

We strongly advise all Customers to inspect the exterior of the shipping package at the time of delivery and, if any visible damage to the packaging is apparent, to note such damage on the delivery receipt or to photograph the package prior to opening it. Documentation of packaging damage at the point of delivery significantly strengthens a shipping damage claim and facilitates a more expeditious resolution process.

Upon verification of a shipping damage claim, we shall coordinate with the Customer to arrange the return of the damaged product and, at our discretion, offer a replacement product or a full refund. In the case of confirmed shipping damage, the Company shall bear all return shipping costs associated with the return of the damaged product and the delivery of any replacement item.

8. Custom Orders — Special Provisions and Limitations on Returns

Custom-made products occupy a distinct category within our product offerings, reflecting the substantial investment of time, materials, skilled labor, and creative expertise required to manufacture a product tailored to the Customer's unique and individualized specifications. The production of a custom order involves the sourcing and allocation of specific materials (which may include rare or specialty leathers, custom-ordered hardware components, and bespoke finishing treatments), the dedication of artisan workshop time, and the execution of a manufacturing process that is configured specifically for the Customer's requested parameters. As a result, custom-manufactured products generally cannot be resold as standard inventory items, and the resources invested in their production cannot be recovered through alternative means.

In light of these considerations, the following special provisions apply to all custom orders:

Limited Return Eligibility:Custom orders are subject to the same rigorous Quality Control procedures as standard products, and each custom product undergoes a thorough pre-shipment inspection to ensure compliance with the Customer's specifications and our quality standards. However, due to their bespoke nature, custom orders are eligible for return only if manufacturing defects or shipping damage are present. The Customer acknowledges and agrees that a custom product that has been manufactured in accordance with the Customer's approved specifications and that is free from manufacturing defects and shipping damage shall not be eligible for return, exchange, or refund on the basis of subjective dissatisfaction, change of mind, buyer's remorse, or any other reason not related to a verifiable defect in materials or workmanship.

Pre-Shipment Approval for Custom Orders:Prior to dispatching a custom product, we shall provide the Customer with detailed QC photographs and/or videos of the completed item. The Customer is expected to review these materials carefully and to confirm their approval before shipment proceeds. The Customer's express or implied approval of the pre-shipment QC materials (including approval communicated verbally, in writing, or inferred from the Customer's failure to raise objections within the timeframe specified by our Customer Service team) shall constitute the Customer's acceptance of the product as conforming to their specifications, and shall further limit the Customer's ability to seek a return or refund after delivery to claims based exclusively on manufacturing defects or shipping damage that were not observable in the QC materials.

Defect Claims for Custom Products:In the event that a custom product is found to contain a manufacturing defect or has sustained shipping damage, the Customer may initiate a claim in accordance with the procedures set forth in Sections 6 and 7 of this Policy, as applicable. The same documentation requirements, assessment procedures, and remedies described in those Sections shall apply to custom products, subject to the limitation that the available remedy for a defective custom product may, at the Company's sole discretion, be limited to repair or credit rather than an exact replacement, given the bespoke nature of the item and the potential difficulty of sourcing identical materials for a reproduction.

Cancellation of Custom Orders:Once production of a custom order has commenced — which shall be deemed to occur upon the allocation of materials and the initiation of the manufacturing process, as confirmed by our production team — the order may not be cancelled except with the express written consent of the Company, which may be withheld at the Company's sole discretion. In the event that cancellation is approved after production has commenced, the Customer may be subject to a cancellation fee of up to sixty percent (60%) of the total order value, reflecting the non-recoverable costs of materials, labor, and workshop time already invested. Prior to the commencement of production, the Customer may request cancellation of a custom order, and such request shall be considered on a case-by-case basis.

9. Refund Processing and Timelines

Upon the approval of a return and the successful receipt of the returned product at our designated facility in a condition that satisfies the requirements of this Policy, we shall initiate the refund process. Refunds shall be credited to the original payment method used by the Customer at the time of purchase. The time required for the refund to appear in the Customer's account will depend on the payment method and the processing procedures of the Customer's financial institution, payment provider, or credit card issuer.

As a general guideline, the following estimated refund processing timelines apply, though it should be understood that these are approximations and actual processing times may vary:

• PayPal: Refunds processed through PayPal are typically reflected in the Customer's PayPal account balance within five (5) to ten (10) business days from the date the refund is initiated by the Company. If the original payment was funded by a credit card or bank account linked to the Customer's PayPal account, additional time may be required for the funds to transfer from PayPal back to the underlying funding source.
• Credit or Debit Card: Refunds to credit or debit cards typically appear on the Customer's statement within seven (7) to twenty-one (21) business days from the date the refund is initiated, depending on the card issuer and the Customer's billing cycle.
• Bank Transfer or Direct Payment: Refunds for orders originally paid via bank wire, SEPA, SWIFT, Western Union, MoneyGram, or similar direct payment methods shall be processed via a return bank transfer to the Customer's designated account. Such refunds may require ten (10) to thirty (30) business days, depending on the banking institutions involved and the complexity of international transfer requirements, including compliance with applicable anti-money laundering regulations and currency conversion processes.

In all cases, the Company shall not be held liable for any delays in refund processing that are attributable to the actions or inactions of third-party payment processors, financial institutions, or banking intermediaries. The Customer is encouraged to contact their payment provider or financial institution directly if a refund does not appear within the estimated timeframe outlined above.

10. Exchange Procedures

Subject to the provisions of this Policy and the availability of the requested alternative product, the Customer may request an exchange in lieu of a refund during the applicable return window. Exchange requests are subject to the following conditions and procedures:

The Customer must indicate their preference for an exchange at the time of initiating the return request by contacting our Customer Service team at info@zboutiques.com and specifying the alternative product they wish to receive. Exchanges are subject to product availability at the time of the request and cannot be guaranteed for items that are out of stock, discontinued, or otherwise unavailable. In the event that the Customer's preferred exchange product is unavailable, the Customer may select an alternative product of equal or comparable value, or may opt to receive a refund instead.

If the exchange product is of a higher value than the original product, the Customer shall be responsible for paying the price difference prior to the dispatch of the exchange product. If the exchange product is of a lower value, the difference shall be refunded to the Customer in accordance with the refund processing procedures described in Section 9. The exchange product shall be dispatched upon receipt and satisfactory inspection of the returned product at our facility.

11. Products Not Eligible for Return or Refund

In addition to the limitations and conditions described elsewhere in this Policy, the following categories of products and circumstances are expressly excluded from eligibility for return, exchange, or refund:

• Products for which the Customer has failed to submit a return or exchange request within the applicable time period specified in this Policy (forty-eight hours for general returns and exchanges, four calendar days for manufacturing defect claims, as measured from the date and time of Delivery Confirmation).
• Products that have been used, worn, carried, displayed (other than for the purpose of inspection), modified, altered, repaired, cleaned, treated, or otherwise subjected to any condition or activity that changes the product from its original delivered state.
• Products returned without their original packaging, dust bags, boxes, protective wrapping, care instruction cards, authenticity materials, or any included accessories or complimentary items.
• Products for which the Customer has failed to obtain a Return Authorization from our Customer Service team prior to shipping the product back to us.
• Products shipped to an address other than the designated return address specified in the Return Authorization.
• Custom-manufactured products, except as expressly provided in Section 8 of this Policy (i.e., only in cases of verified manufacturing defects or shipping damage).
• Products purchased during a promotional sale or with a discount code, where the terms of the promotion or discount expressly stated that the items were sold on a final-sale or non-returnable basis.

12. Limitation of Liability

To the maximum extent permitted by applicable law, the Company's total liability in connection with any return, refund, exchange, or product defect claim shall be limited to the amount actually paid by the Customer for the specific product that is the subject of the claim. In no event shall the Company be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to the purchase, use, return, or exchange of any product, including but not limited to loss of anticipated profits, loss of goodwill, loss of data, or costs of procurement of substitute goods or services, regardless of the legal theory upon which such claim is based and whether or not the Company has been advised of the possibility of such damages.

The remedies provided under this Policy constitute the Customer's sole and exclusive remedies with respect to any product return, refund, exchange, or defect claim, subject to the Customer's statutory rights under applicable consumer protection laws, which shall not be affected by this Policy to the extent that such rights are non-waivable.

13. Force Majeure and Circumstances Beyond Our Control

The Company shall not be held responsible for any failure to comply with the timelines or obligations set forth in this Policy to the extent that such failure is caused by circumstances beyond the Company's reasonable control, including but not limited to natural disasters, pandemics, epidemics, government actions or restrictions, armed conflict, civil unrest, labor disputes, transportation disruptions, power outages, telecommunications failures, acts of terrorism, sanctions or embargoes, or any other event constituting force majeure under applicable law. In such circumstances, the Company's obligations under this Policy shall be suspended for the duration of the force majeure event, and applicable timelines shall be extended by a period commensurate with the delay caused by the event.

14. Governing Law and Dispute Resolution

This Policy shall be governed by and construed in accordance with the laws of the State of South Carolina, United States of America, without regard to its conflict of laws principles. Any dispute, controversy, or claim arising out of or relating to this Policy or the breach, termination, or validity thereof shall first be submitted to good-faith negotiations between the parties. If the dispute cannot be resolved through negotiation within a period of thirty (30) days, either party may submit the matter to binding arbitration in accordance with the rules of the American Arbitration Association, with the arbitration to be conducted in Charleston, South Carolina. The decision of the arbitrator shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.

Notwithstanding the foregoing, the Customer retains the right to bring an individual action in small claims court in the Customer's jurisdiction, provided that the claim falls within the jurisdictional limits of such court. Nothing in this Policy shall be construed to waive or limit any rights that the Customer may have under applicable mandatory consumer protection legislation.

15. Amendments and Modifications

The Company reserves the right to revise, update, supplement, or otherwise modify this Policy at any time and at its sole discretion. Any changes to this Policy shall become effective upon publication of the revised Policy on our website. The "Last updated" date displayed at the top of this page indicates the date of the most recent revision. The Customer's continued use of our website or placement of orders following the publication of any modifications to this Policy shall constitute the Customer's acceptance of such modifications. We encourage all Customers to review this Policy periodically to remain informed of their rights and obligations.

16. Severability

If any provision of this Policy is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitration tribunal, such finding shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving, to the greatest extent possible, the original intent and economic effect of the provision as drafted.

17. Entire Agreement

This Policy, together with our Terms of Service, Privacy Policy, Payment & Shipping Policy, Custom Orders Policy, and Cookie Policy, constitutes the entire agreement between the Customer and the Company with respect to the subject matter addressed herein and supersedes all prior and contemporaneous agreements, representations, warranties, and understandings, whether written, oral, electronic, or otherwise, relating to such subject matter. No waiver by the Company of any provision of this Policy shall be effective unless set forth in a written instrument signed by an authorized representative of the Company, and no such waiver shall constitute a waiver of any other provision or a continuing waiver of the same provision in any subsequent transaction.

18. Contact Information

If you have any questions, concerns, or inquiries regarding this Refund and Return Policy, or if you wish to initiate a return, exchange, or defect claim, please do not hesitate to contact our Customer Service team through any of the following channels: