Shipping Policy

Order Processing

Once your order is confirmed and payment is verified, our team begins the fulfillment process. Every item undergoes a thorough Quality Control (QC) inspection before dispatch. During QC, we take detailed photographs and videos of your product and send them to you for final approval. You have the opportunity to review and confirm your item before it ships.

Custom order production time depends on model complexity, leather availability, and workshop capacity. You will be given an estimated timeline at the time of order.

Duties, Taxes & Fees

All shipments are sent Delivery Duty Paid (DDP). This means we cover all customs duties, import taxes, VAT, GST, and government fees on your behalf. The price you see at checkout is the final price — you will not be asked to pay anything additional at the door or upon customs clearance.

In the unlikely event that a carrier or customs authority contacts you requesting payment, please reach out to us immediately at info@zboutiques.com — we will resolve it promptly.

Tracking & Notifications

Every order is shipped with full tracking. Once your package is dispatched, you will receive a shipping confirmation email with:

• Carrier name (FedEx, DHL, or Aramex)
• Tracking number
• Direct link to the carrier's tracking page

Tracking updates may take 24–48 hours to appear after the initial scan. If you notice any unusual delay or a delivery exception, contact us and we will follow up with the carrier on your behalf.

Packaging

Every item is carefully packaged in a branded dust bag, placed in a sturdy box with protective tissue and cushioning, and sealed inside a plain, unmarked outer shipping carton. The exterior packaging carries no branding or markings that indicate the contents or their value — your privacy and security are our priority.

Insurance

All shipments are fully insured against loss, theft, and damage during transit at no additional cost. Insurance coverage is included in the product price. If your shipment is lost or damaged in transit, we will arrange a replacement or full refund.

Shipping Address

Please double-check your shipping address before completing your order. We cannot be held responsible for packages delivered to an incorrect address provided by the customer. If you need to change your address after placing an order, contact us immediately — changes may not be possible once the package has been handed to the carrier.

Questions?

For any shipping-related inquiries, reach our Customer Service team: