Terms of Service

1. Acceptance of Terms

These Terms of Service (hereinafter referred to as the "Terms," "Agreement," or "Terms of Service") constitute a legally binding agreement between you (hereinafter referred to as the "User," "Customer," "You," or "Your") and ZBOUTIQUES (hereinafter referred to as the "Company," "We," "Us," or "Our"), a retail establishment operating through the website located at www.zboutiques.com (hereinafter referred to as the "Website" or "Site") and maintaining its principal place of business at 1245 King Street, Suite 200, Charleston, SC 29403, United States of America.

By accessing, browsing, or using this Website in any manner — including but not limited to viewing product listings, creating an account, placing an order, submitting a contact form inquiry, subscribing to communications, or otherwise engaging with any feature, functionality, or content available on the Site — you expressly acknowledge and agree that you have read, understood, and accepted these Terms in their entirety. If you do not agree to all of the terms and conditions set forth in this Agreement, you must immediately discontinue your use of the Website and refrain from placing any orders.

We reserve the right to update, modify, supplement, or replace these Terms at any time and at our sole discretion. Any changes shall become effective immediately upon publication of the revised Terms on the Website. The "Last updated" date at the top of this page indicates the date of the most recent revision. Your continued use of the Website following the publication of any changes constitutes your binding acceptance of such changes. We encourage you to review these Terms periodically to stay informed of your rights and obligations.

2. Eligibility

The Website and the products offered through it are intended exclusively for individuals who are at least eighteen (18) years of age and who possess the legal capacity to enter into binding contracts under the laws of their jurisdiction of residence. By using this Website and placing an order, you represent and warrant that you are at least 18 years old, that you have the legal authority and capacity to agree to and be bound by these Terms, and that all information you provide to us is truthful, accurate, and complete.

If you are accessing or using the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms, and all references to "you" or "your" in these Terms shall refer to both the individual user and the entity on whose behalf the individual is acting.

3. Account Registration and Security

Certain features of the Website may require or permit you to create a user account. When registering for an account, you agree to provide accurate, current, and complete information as prompted by the registration form, and to update such information as necessary to maintain its accuracy and completeness. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account, whether or not authorized by you.

You agree to notify us immediately at info@zboutiques.com if you become aware of or suspect any unauthorized use of your account or any other breach of security. The Company shall not be liable for any loss, damage, or liability arising from your failure to maintain the security of your account credentials or from any unauthorized access to or use of your account.

4. Products and Product Descriptions

We make every effort to display our products as accurately as possible on the Website, including but not limited to product photographs, descriptions, dimensions, materials, colors, and pricing. However, you acknowledge and agree that the appearance of products may vary slightly from their depiction on the Website due to differences in monitor settings, display calibration, lighting conditions during photography, and the natural characteristics of handcrafted leather products (including but not limited to variations in grain pattern, texture, shade, and color saturation, all of which are considered natural hallmarks of genuine premium leather and are not classified as defects or inaccuracies).

All product descriptions, specifications, and other information provided on the Website are for general informational purposes and do not constitute a warranty or guarantee of any kind. We reserve the right to correct any errors, inaccuracies, or omissions in product descriptions, pricing, availability, or other content at any time without prior notice, including after an order has been placed. In the event that a product is listed at an incorrect price due to a typographical error or system malfunction, we reserve the right to cancel any orders placed at the incorrect price and to issue a full refund to the affected Customer.

Product availability is subject to change without notice. We do not guarantee that any particular product will remain available at the time you attempt to place an order. If a product becomes unavailable after you have placed and paid for an order, we will notify you promptly and offer you the option of selecting an alternative product or receiving a full refund.

5. Pricing and Payment

All prices displayed on the Website are denominated in United States Dollars (USD) unless otherwise indicated. Prices include the cost of the product and complimentary express shipping. As described in our Shipping Policy, all applicable customs duties, import taxes, VAT, GST, and related government-imposed fees are covered by the Company under our Delivery Duty Paid (DDP) arrangement — the price at checkout is the final price payable by the Customer.

We reserve the right to change the prices of products listed on the Website at any time and without prior notice. Price changes shall not affect orders that have already been confirmed and paid for prior to the effective date of the change. Promotional offers, discount codes, and special pricing are subject to their own terms and conditions, including but not limited to expiration dates, product or category restrictions, and minimum order requirements.

Payment may be made through any of the methods described in our Payment Policy, including PayPal secure checkout, Apple Pay, and various direct payment options. By submitting payment information, you represent and warrant that you are authorized to use the selected payment method and that all payment information provided is accurate and complete. The Company reserves the right to verify payment information and to decline or cancel any order where payment verification fails or where fraud is suspected.

6. Order Acceptance and Confirmation

The submission of an order through the Website constitutes an offer by you to purchase the selected product(s) on the terms set forth in these Terms and our applicable policies. The receipt of an order confirmation email or an order number does not constitute acceptance of your order. We reserve the right to accept or decline any order at our sole discretion, including but not limited to orders placed at incorrect prices, orders for products that are no longer available, orders that appear to involve fraudulent activity, or orders that violate these Terms.

A binding contract between you and the Company is formed only when we dispatch the product(s) from our facility and send you a shipping confirmation notification. Until that point, we may cancel, modify, or decline your order without incurring any liability to you, other than the obligation to refund any payments already received for the cancelled order.

7. Shipping and Delivery

The terms governing shipping, delivery timeframes, order processing, packaging, insurance, and related matters are set forth in detail in our Shipping Policy, which is incorporated herein by reference and forms an integral part of these Terms. By placing an order, you agree to the shipping terms described in that policy.

8. Returns, Exchanges, and Refunds

The terms governing product returns, exchanges, refund processing, manufacturing defect claims, shipping damage claims, and the specific provisions applicable to custom orders are set forth in detail in our Refund & Return Policy, which is incorporated herein by reference and forms an integral part of these Terms. By placing an order, you agree to the return and refund terms described in that policy.

9. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, icons, images, photographs, video content, audio clips, digital downloads, data compilations, software, and the overall design and layout of the Site (collectively, the "Content"), is the exclusive property of ZBOUTIQUES or its content licensors and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and its Content solely for your personal, non-commercial purposes in connection with browsing the Site and purchasing products. This license does not include the right to copy, reproduce, distribute, transmit, display, sell, license, modify, create derivative works from, or otherwise exploit any Content or any portion of the Website for any commercial or public purpose without our prior written consent.

All trademarks, service marks, trade names, logos, and brand identifiers displayed on the Website are the property of their respective owners. The presence of any third-party trademark on the Website does not constitute or imply endorsement, sponsorship, or affiliation with the Company, nor does it grant any license or right to use such trademark without the express written permission of its owner. All trademarks and copyrights remain the property of their respective owners.

10. User Conduct

By using the Website, you agree not to engage in any conduct that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable. Without limiting the foregoing, you specifically agree not to:

• Use the Website for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation.
• Attempt to gain unauthorized access to any portion of the Website, other user accounts, computer systems, or networks connected to the Website, through hacking, password mining, or any other means.
• Use any automated system, including but not limited to robots, spiders, scrapers, or data mining tools, to access, monitor, or copy any Content from the Website without our prior written consent.
• Interfere with, disrupt, or place an undue burden on the Website or the networks and servers connected to the Website.
• Transmit any viruses, worms, malware, Trojan horses, or other harmful or disruptive code through the Website.
• Impersonate any person or entity, or falsely state or otherwise misrepresent your identity, affiliation, or authority.
• Place fraudulent orders, use stolen payment information, or engage in any activity that constitutes fraud, money laundering, or other financial crime.
• Collect, harvest, or store personal information about other users of the Website without their express consent.
• Use the Website to send unsolicited commercial communications (spam) or to engage in any form of unsolicited advertising or marketing.

We reserve the right to investigate any suspected violation of these Terms and to take appropriate action, including but not limited to suspending or terminating your access to the Website, cancelling your orders, reporting the conduct to law enforcement authorities, and pursuing any available legal remedies.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, storage, and disclosure of personal information is governed by our Privacy Policy, which is incorporated herein by reference and forms an integral part of these Terms. By using the Website, you consent to the collection and use of your information as described in the Privacy Policy. We encourage you to read the Privacy Policy carefully before providing any personal information through the Website.

12. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by the Company. These links are provided for your convenience and informational purposes only. We do not endorse, monitor, or assume any responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services. Your use of third-party websites is at your own risk and is subject to the terms and conditions of those websites.

Our Website utilizes third-party services for payment processing (PayPal), analytics (Google Analytics, Google Tag Manager), advertising (Google Ads), and cookie consent management (CookieYes). Your interaction with these third-party services is governed by their respective terms of service and privacy policies. We encourage you to review the privacy policies and terms of service of any third-party services that you interact with through our Website.

13. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, THE COMPANY DOES NOT WARRANT THAT: (A) THE WEBSITE WILL BE AVAILABLE AT ALL TIMES, UNINTERRUPTED, OR ERROR-FREE; (B) THE CONTENT ON THE WEBSITE IS ACCURATE, RELIABLE, COMPLETE, OR CURRENT; (C) THE WEBSITE OR THE SERVERS THAT HOST IT ARE FREE OF VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS; OR (D) ANY DEFECTS IN THE WEBSITE WILL BE CORRECTED.

YOUR USE OF THE WEBSITE AND ANY RELIANCE ON THE CONTENT AVAILABLE THROUGH IT IS ENTIRELY AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OF OR INABILITY TO USE THE WEBSITE; (B) ANY PRODUCTS PURCHASED THROUGH THE WEBSITE; (C) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS; (D) ANY CONTENT OR CONDUCT OF ANY THIRD PARTY ON OR RELATED TO THE WEBSITE; OR (E) ANY OTHER MATTER RELATING TO THE WEBSITE OR THESE TERMS, REGARDLESS OF THE LEGAL THEORY UPON WHICH THE CLAIM IS BASED AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO THE COMPANY FOR PRODUCTS PURCHASED THROUGH THE WEBSITE DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its owners, directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Website; (b) your violation of these Terms; (c) your violation of any rights of any third party; (d) any content you submit, post, or transmit through the Website; or (e) your fraudulent, negligent, or willful misconduct. The Company reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with the Company's defense of such claim.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of South Carolina, United States of America, without regard to its conflict of laws principles. Any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or any transaction conducted through the Website shall first be submitted to good-faith negotiations between the parties for a period of not less than thirty (30) days.

If the dispute cannot be resolved through negotiation, either party may submit the matter to binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, with the arbitration to be conducted in Charleston, South Carolina. The decision of the arbitrator shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs and expenses in connection with the arbitration, except that the costs of the arbitrator and the arbitration facility shall be shared equally between the parties.

Notwithstanding the foregoing, either party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information. You also retain the right to bring an individual claim in small claims court if your claim qualifies.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted on an individual basis only, and not in a class, consolidated, or representative action. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration against the Company.

17. Termination

We reserve the right, at our sole discretion and without prior notice, to suspend, restrict, or terminate your access to the Website and your account for any reason, including but not limited to a violation of these Terms, suspected fraudulent activity, a request by law enforcement or other government authority, discontinuance or material modification of the Website, or unexpected technical or security issues. Upon termination, your right to use the Website will immediately cease, and we may, at our discretion, delete your account and any associated data, subject to applicable data retention laws and our Privacy Policy.

The termination of your access to the Website shall not affect: (a) the Company's right to fulfill or cancel any outstanding orders at its discretion; (b) your obligation to pay for any products already shipped to you; or (c) the survival of any provisions of these Terms that by their nature are intended to survive termination, including but not limited to Sections 9, 13, 14, 15, 16, and 19.

18. Severability

If any provision of these Terms is found by a court of competent jurisdiction or an arbitration tribunal to be invalid, illegal, or unenforceable, such finding shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect. The invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to render it valid and enforceable while preserving, to the greatest extent possible, the original intent and economic effect of the provision.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy, Payment Policy, Shipping Policy, Refund & Return Policy, Custom Orders Policy, and Cookie Policy, constitute the entire agreement between you and the Company with respect to your use of the Website and supersede all prior and contemporaneous agreements, communications, representations, and understandings, whether written, oral, or electronic. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and the Company's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

20. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us: